If 7 is the nations lucky number then this 7-Day creation has got to be the holy grail of all sheet mask bundles. Packed with our bestselling products, this multi-masking bundle is particularly good for brightening lackluster skin, detoxifying pores and preventing premature ageing.
We aim to process and dispatch your orders within 24 hours from Monday to Friday* (except public holidays). You will receive a shipping confirmation email after your orders are dispatched.
*Friday orders must be placed prior to 2PM to be eligible for same-day dispatch.
Due to the high demand during the sales periods, order processing and dispatching may take longer.
Please find the shipping costs and estimated shipping time for UK, EU and international orders below:
Free Shipping on all UK orders over £10.
Please refer to our US site for North American shipping rates by clicking here.
If an order is uncollected (Royal Mail's standard hold-time is 18 days) after successful delivery, you will have to pay a postage and processing fee before the order is dispatched again.
If, after 5 working days after we attempt contact via email or phone - we do not receive a response, the stock will be returned to inventory for resale, if this term passes and items are out of stock you when contact is made you will be given the choice of substitutes instead.
We will try our best to make contact and get any orders delivered within our means.
We have a statutory 14 working day policy on items not received. Please be patient during this time. If your item has not been received after 14 working days, please contact us at firstname.lastname@example.org with your order number and we will look into the situation for you.
You have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order) until the date which is 14 days after you receive the Products.
This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
Your right to return goods does not apply to goods:
III. which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or
To cancel an order, you just need to let us know that you have decided to cancel, by letter to: Vitamasques, 12 Porchester Place, London, W2 2BS, United Kingdom; or by submitting the contact form. Please provide the details of your order (order date, order #, name of customer, address of customer, and the product you want to return if applicable) in the contact form or letter to help us to identify it.
If you cancel your order we will:
III. make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
If a Product has been dispatched to you or you have received them before you decide to cancel your order then:
III. please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
If you cancel your order but do not send off such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.