Frequently Asked Questions
We've compiled a few quick answers to explain some basics about masking, our brand ethics and some popular questions about our products, below - if you have anything else to ask please contact us.
Q: WHAT MASK DO I NEED?
We're here to help you find the right mask(s) for your skin, but we've made this
quick reference guide below to get you started!
Q: DO YOU OFFER ANY DISCOUNTS?
We offer exclusive VIP discounts to all our email subscribers, which you can become apart of by signing up at the bottom of each page/or via the sign up pop up.
Our bundles instead offer bigger value, for everyone so you can get products at lower costs all the time!
Q: DO YOU TEST ON ANIMALS?
No! We're totally cruelty-free. We don't believe in animal testing... it's not like a bunny will be wearing our masks anytime soon.
Q: DO YOU SELL IN CHINA?
We do not sell from or operate in China, as China requires animal testing. We are still able to ship to China, from our UK warehouses.
Q: DO YOU SHIP INTERNATIONALLY?
Yes we do! Shipping rates will depend on the destination.
Shipping will be calculated at checkout. Please refer to shipping section for guideline rates.*
* Rates may vary, and are subject to change due to courier/royal mail pricing increases, please check your order before completion for final cost.
Q: ARE YOUR PRODUCTS VEGAN?
The majority of our products are vegan-friendly. We will always let you know in the product description if the item is suitable for vegans.
We also have a whole section dedicated to vegans; you can see this here. The ingredients we use that are not vegan-friendly will either contain honey, pearl or milk protein.
Q: CAN YOU AMEND A NON-VEGAN BUNDLE TO BE VEGAN FRIENDLY?
Q: DO YOU HAVE A STORE?
Yes we do! Come find us Monday - Friday 9AM to 5PM.
12 Porchester Place, London
W2 2BS, United Kingdom