FREE WORLDWIDE DELIVERY
ON ORDERS OVER £20 (UK) / £25 (EU) / £50 (ROW)

Frequently Asked Questions

We've compiled a few quick answers to explain some basics about masking, our brand ethics and some popular questions about our products, below - if you have anything else to ask please contact us.

Q: WHAT MASK DO I NEED?

We're here to help you find the right mask(s) for your skin, but we've made this

quick reference guide below to get you started!

Q: DO YOU OFFER ANY DISCOUNTS?

We offer exclusive VIP discounts to all our email subscribers, which you can become apart of by signing up at the bottom of each page/or via the sign up pop up.


Our bundles instead offer bigger value, for everyone so you can get products at lower costs all the time!

Q: DO YOU TEST ON ANIMALS?

No! We're totally cruelty-free. We don't believe in animal testing... it's not like a bunny will be wearing our masks anytime soon.

Q: DO YOU SELL IN CHINA?

We do not sell from or operate in China, as China requires animal testing. We are still able to ship to China, from our UK warehouses.

Q: DO YOU SHIP INTERNATIONALLY?

Yes we do! Shipping rates will depend on the destination.

 Shipping will be calculated at checkout. Please refer to shipping section for guideline rates.*

* Rates may vary, and are subject to change due to courier/royal mail pricing increases, please check your order before completion for final cost.

Q: ARE YOUR PRODUCTS VEGAN?

The majority of our products are vegan-friendly. We will always let you know in the product description if the item is suitable for vegans. 


We also have a whole section dedicated to vegans; you can see this here. The ingredients we use that are not vegan-friendly will either contain honey, pearl or milk protein. 


Q: CAN YOU AMEND A NON-VEGAN BUNDLE TO BE VEGAN FRIENDLY?

Absolutely! If you email us at sales@vitamasques.com and let us know which bundle you want to 'vegan-ise' we can accommodate this.


For example, if you want the Perfect Balance bundle made vegan, we will replace the Milk Mask with a vegan alternative.

Q: DO YOU HAVE A STORE?

Yes we do! Come find us Monday - Friday 9AM to 5PM.


12 Porchester Place, London
W2 2BS, United Kingdom