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Frequently Asked Questions

We've compiled a few quick answers to explain some basics about masking, our brand ethics and some popular questions about our products, below - if you have anything else to ask please contact us

Why Vitamasques?

We are #TeamGoodSkin, a British-Korean k-beauty brand. Our mission is to bring k-beauty to the western skincare lovers! 

Korean beauty (or k-beauty) is based solely on giving your skin what it needs, providing solutions to all skin types using the most recent Korean technology. 

Masking is a great way to relax whilst nourishing your skin with the purest essences available to us. 

All our products are made in South Korea.

Follow us on our Instagram, Twitter and Facebook to keep up to date with all things Vitamasques!

What is a sheet mask?

We have divided up our products so you can shop by skin concern. 

Acne: You need nourishment! e.g. Jeju Green Tea

Oily: You need purifying! e.g. Black Gold

Dry: You need moisturising! e.g. Hydrogel

Anti-ageing: You need plumping! e.g. Pomegranate

Combination: You need clarifying! e.g. Tea tree

Dull: You need brightening! e.g. Pearl

Find the right mask for you...

Do you have offers/discount codes?

Whenever we have deals on, you can view them here
 
We also sell bundles of our most popular products meaning you save even more, each and every time you purchase one of them.

 

You can also get exclusive VIP offers by subscribing to our newsletter at the bottom of each page.

Do you test on animals?

No! We're totally cruelty-free. We don't believe in animal testing... it's not like a bunny will be wearing our masks anytime soon. 

 

Do you sell in China?

We do not sell from or operate in China, as China requires animal testing. We are still able to ship to China, from our UK warehouses. 
 
Please refer to shipping section for rates.

 

Are your products vegan?

 

The majority of our products are vegan-friendly. 

We will always let you know in the product description if the item is suitable for vegans.

We also have a whole section dedicated to vegans; you can see this here

The ingredients we use that are not vegan-friendly will either contain honey, pearl or milk protein. 

 

Can you make a bundle that isn't vegan, vegan-friendly?

Absolutely! If you email us at sales@vitamasques.com and let us know which bundle you want to vegan-ise we can accommodate this. 

 

For example, if you want the perfect balance bundle made vegan, we will replace the Milk Mask with a vegan alternative.

 

Do you ship internationally?

Yes we do! Shipping rates will depend on the destination. 

Shipping will be calculated at checkout. 

More info on shipping can be found here.

 

Do you have a store?

It's 12 Porchester Place, London, W2 2BS if you need us.
 
Pop in for a chat or a consultation. 
 
We are open 9AM - 5PM Monday to Friday. Come hang!

 

I'm an influencer/blogger, do you do partnerships and/or collabs?

For any inquiries, please email our PR team at press@vitamasques.com. Include links to your socials if possible and let us know any questions you have, we'll get back to you as soon as poss.