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We aim to process and dispatch your orders within 24 hours from Monday to Friday* (except public holidays). You will receive a shipping confirmation email after your orders are dispatched.

*Friday orders must be placed prior to 2PM to be eligible for same-day dispatch.

Due to the high demand during the sales periods, order processing and dispatching may take longer.

Please find the shipping costs and estimated shipping time for UK, EU and international orders below:

UK ORDERS

Free Shipping on all UK orders over £10.

  • Express (1 - 2 Days) - £2.99 / £3.99
  • Standard Recorded (1 - 3 Days, Signed For) - £3.99 / £4.99
  • Express Recorded (1 -2 Days, Signed For) - £4.99 / £5.99
  • Standard (1 - 3 Days) Free over £10.00 - £1.99 / £2.99 under £10.00.

 

EU ORDERS

  • Free Shipping on all EU orders over £15.
  • Standard International (2 - 5 Days) + €8.99 / €14.99 below €25.00



REST OF THE WORLD ORDERS

(NON-EU, UK, OR NORTH AMERICAN)

  • Free Shipping on all ROTW orders over £50.00+
  • Standard International (7+ Days) - £13.00 / £20.00 below £50.00


Please refer to our US site for North American shipping rates by clicking here.

FAILURE TO COLLECT

If an order is uncollected (Royal Mail's standard hold-time is 18 days) after successful delivery, you will have to pay a postage and processing fee before the order is dispatched again. 

If, after 5 working days after we attempt contact via email or phone - we do not receive a response, the stock will be returned to inventory for resale, if this term passes and items are out of stock you when contact is made you will be given the choice of substitutes instead.

We will try our best to make contact and get any orders delivered within our means.

 

NOT RECEIVED YOUR ORDER?

We have a statutory 14 working day policy on items not received. Please be patient during this time. If your item has not been received after 14 working days, please contact us at sales@vitamasques.com with your order number and we will look into the situation for you.