Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you'll be completely satisfied with the products you purchase from us. We will accept any product for a return or exchange if you are not satisfied, so long as you provide a proof of purchase and the empty mask sachet received at our office within 14 days of initial purchase. They can be mailed to our office address in the Contact Us page of this website.
If you would like to return or exchange an item purchased online, please contact Customer Care at info@bcakbeauty to initiate your return/exchange. Our Customer Care Team will be happy to assist you for returns that meet our policy requirements. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.