Welcome to the Vitamasques website.

We respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal data we collect about our customers, how we use this information, with whom we share it, and the rights of our customers regarding our use of this information. We also describe the measures we take to protect the security of the information, how long we retain it and how our customers can contact us about our privacy practices and how to exercise their rights.

For the purposes of applicable data protection laws, the data controller is MTSI Limited, a company registered in England and Wales with company number 08830667 and having its registered office at 50 Molyneux Street, London, W1H 5JD.

We adhere to data collection laws in different jurisdictions across the world, and please refer and manage your data based on location from these pages:

• GDPR Compliance (UK and the EU regions)
• PIPEDA Compliance (Canada)
• APPI Compliance (Japan)
• APA-NZPA Compliance (Australia and New Zealand)
• US

   Laws

   Compliance (US)

What personal data do we collect?

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at Vitamasques:

a) We process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.

b) We collect your email address when you sign up to receive Vitamasques Marketing.

c) If you register for a Vitamasques account, we collect your name, email address, password, gender, country, date of birth, purchase history and additional information regarding your favorite brands and your marketing preferences.

d) When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.

e) We collect and process data about your browsing on vitamasques.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

f) If you are a customer of vitamasques.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.

g) If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift, or provide us with someone’s data as part of our refer-a-friend scheme – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfill the gift request and our contractual obligations.

h) When you participate in our marketing campaigns, we collect your name, email address, survey responses, skin type, hair type, skincare concerns and other content (such as photographs, videos, reviews, articles, questions and comments) you provide to us.

i) When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.

How do we use the personal data we collect?

We collect and process your personal data for the following purposes:

a) To fulfill our contract with you, including taking payment, shipping and delivery;

b) To provide you with relevant information about our products and services via our marketing communications and advertising;

c) To help you take full advantage of our website, including placing and holding items in your shopping bag and using services such as Wish Lists;

d) To improve the performance of our website and our promotion of the website;

e) To allow our Customer Care team to help you with queries and requests;

f) To send you updates to important information such as our Terms & Conditions.

What is our legal basis for processing your personal data?

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

a) Most of the data we collect from you is necessary to allow us to fulfill our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when you purchase an item from vitamasques.com so that we can process your payment and send you order confirmation.

b) In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.

c) We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.

d) Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange information with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

 

Who will process your data?

Your personal data will be processed by Vitamasques. In carrying out the processing, the data may also be transmitted to companies belonging to MTSI Group to which Vitamasques belongs.

Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by Vitamasques and under its control.

The third parties in question belong to the following categories: banking operators, internet providers, companies specializing in IT and telematics services; couriers; companies that carry out marketing activities, including social media organizations; companies specializing in market research and data processing; companies offering contact center services; companies providing publishing and distribution services.

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow Vitamasques to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

 

Data transfer outside the European Union

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses.

 

How long do we keep your data?

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

 

Your rights

You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).

If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.

If we do hold data about you we will:

• give you a description of it
• tell you why we are holding it
• tell you who it could be shared with
• tell you how long we will keep the data
• if the data was not provided by you, we will give you any available information such as the source of the data
• tell you if the data has been used for automated decision making
• tell you if the data is stored outside of the European Economic Area, and if so what safeguards are in place to protect your personal data
• let you have a concise and clear copy of the data

You have the right to ask us to correct any inaccuracies in the personal data we hold about you and to stop us using your data until it has been corrected. We want to make sure that your personal data is accurate and up to date and we will be happy to correct or remove data you think is inaccurate. You can also update your own information at any time by logging into My Account at vitamasques.com

You have the right to withdraw your consent to marketing at any time by sending a message to us at contact us page, or clicking “unsubscribe” on a marketing email. You may receive a small number of further communications immediately after unsubscribing but we will implement your request as quickly as possible.

You have the right at any time to oppose our processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons behind your request and allow us to consider your request and respond.

You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to cease processing promptly and to delete your personal data.

You have the right to receive a copy of your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can transfer your data directly to a third party indicated by you.

To exercise any of these rights, you can contact our Customer Care team at contact us page or call at +44 (0) 207 2626 063 (business hours: 9:00AM - 5:00PM GMT, Monday to Friday) or write to us at help@vitamasques.com

Alternatively you can visit our Right to be Forgotten page.

To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

 

How We Protect Personal Data

We maintain appropriate technical and organizational safeguards to ensure an appropriate level of security of your personal data, in particular to protect your personal data against accidental unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

Third-Party Services

Customer will be subject to third party privacy policies when they redeem offers given by 'Third-Party Partners' to use third party goods or services.

 

Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

 

Updates To Our Privacy Policy

We keep our Privacy Policy under regular review in order to reflect changes in our services and in privacy regulation, and will indicate at the top of the Policy when it was most recently updated.

 

How To Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your rights, please contact us or call us at: +44 (0) 207 2626 063 (business hours: 9:00AM - 5:00PM GMT, Monday to Friday). You may additionally email us directly at help@vitamasques.com.