UK Shipping

We offer a flat standard Royal Mail 1st Class service for £3.50, but if you order over £20.00 we offer FREE domestic shipping within the UK. If you need a tracked or large order please get in touch directly and we will be happy to offer a suitable alternative.

Please note orders that weigh over 2.2kg will incur a charge of £6.00 below £20.00 min. spend.

International Shipping

We offer a flat international shipping rate of £6.00 and dispatch is handled by Parcelforce or DHL primarily.

Please note orders that weigh over £2.2kg will incur a charge of £8.00 below £25.00 min. spend.

Returns & Refunds

You have 14 days to return unopened and unused products to us from the date of arrival. We do not offer refunds on used products but if you have a valid concern please contact us immediately and we will be happy to discuss and alleviate any issues with the usage of our products.

Competitions

All competition entrants and criteria are subject to change at our discretion, these changes do not need to be communicated, but we will try our best to update any/and all posting regarding our active campaigns. Any competition or giveaway winners will be contacted via email or through the social network the campaign was active upon e.g. Instagram or Facebook.

We will only request information that will help us supply the prize goods to the applicable winners at the end of our campaign periods, this information is not stored and will be only used for this purpose.

Country restrictions will be explicitly  stated within any competition or giveaway text and if any entrant violating those terms will be excluded and forfeit any chances of being eligible for winning.

Privacy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from vitamasques.com (the “Site”). 


PERSONAL INFORMATION WE COLLECT 


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 


For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We use location and device information for retargeting campaigns, which are personalised adverts based on your browsing history on our site, and any location based offers that we are promoting.


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 


We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 


You can opt out of targeted advertising by using the links below: - 


Facebook: https://www.facebook.com/settings/?tab=ads - 


Google: https://www.google.com/settings/ads/anonymous - 


Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads - 


If you would like to opt-out of any other services we use, please contact us at: info@Vitamasques.com and we will happily accept these requests. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. MINORS The Site is not intended for individuals under the age of 12 . 


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at danny.balkwill@mtsigroup.com or by mail using the details provided below: 


Vitamasques [Re: Privacy Compliance Officer] Vitamasques Ltd, 12 Porchester Place, Connaught Village, London, W22BS, United Kingdom